Can Responding to Reviews Increase Your Conversion Rates?

How Replying to Reviews Affects Your Conversion Rates in San Diego, CA

The digital marketing company Location3 recently released a study that found better star ratings correlate with increased paid search conversion rates. The company collected 16 months worth of data from over 7,000 business locations and 72,000 reviews. They defined “conversions” as post-click consumer actions such as email inquiries, form fills, and quote requests. Experts at Saba SEO, a leading SEO company in San Diego, discuss the salient features of the research.

After collecting the data, the team at Location3 grouped the businesses based on their average star rating. The highest grouping, which had an average of 4.96 stars, had a 12.83 percent conversion rate on average. The lowest grouping, with an average of 3.31 stars, had an average conversion rate of 10.42 percent. If the businesses in the lowest group had similar conversion rates as the highest group, they could have generated 13,000 more leads.

The fact that better reviews lead to better conversion rates seems obvious, but Location3 also found that review-response rates are linked to conversion rates. Businesses that respond more frequently to reviews tend to have better paid-search conversion rates than those that ignore their reviews. The study compared businesses with higher response rates, which averaged out to 8.13 percent, and businesses with lower response rates, which averaged out to 5.73 percent. The 8.13 response rate group had an average conversion rate of 13.86 percent, and the 5.73 percent response rate group only had an average conversion rate of 10.42 percent.

Reviews are an extremely important factor in search rankings and conversion rates. You should encourage your satisfied customers to leave reviews, and you should respond to both positive and negative feedback. If someone leaves a critical review, sincerely apologize for the issue, provide any important information or context, and explain what you can do to prevent the problem from happening again. Responding to reviews shows your audience you care about your customers, and it can make a big impact on consumer behavior.

If you need help increasing your overall conversion rates, turn to Saba SEO. We offer high-quality PPC services, social media management, content development, web design, and SEO in San Diego. Our internet marketing experts rely on a variety of white hat tactics to boost your online ranking and conversion rates, and we have over ten years of experience in search engine optimization. To create a customized digital marketing plan for your business, give us a call at 858-951-1717 today.